Wednesday, February 15, 2012

Telephone Systems

IP Telephone Systems

Unified Messaging
Unified Messaging allows telephone users the ability to see their voice mails and faxes on their PC similar to how they currently view their emails. There are a wide range of capabilities and offerings available. Unified Messaging is most useful where telephone users need to name & archive voicemails in addition to being able to listen to a particular voicemail rather than having to listen to all the voicemails in order to find the important calls.

Retrieve exact voice recordings of your messages no matter where you are. Get your messages accurately and timely.

Let work be something you do, not a defined location. Mobility Solutions allow you the freedom to do your job anywhere you need to do it. Our Mobility Solutions are a family of features that include cell phone linking to desk extensions, soft phones, and mobile twinning. Make your location invisible and irrelevant to the people who need to do business with you. Get your work done conveniently and efficiently, wherever you may be.

CTI (Computer Telephony Integration)
CTI unites the technologies of the PC, network or host computer with the capabilities of personal communication. It allows us to communicate quickly and more productively with less effort by merging the two most important and powerful business tools - the computer and the telephone.

Auto Attendant / IVR
(IVR) Interactive Voice Response provides companies with the ability to use information such as Caller ID, DNIS, ANI in addition to verbal or DTMF responses from callers to assist in retrieving data form CRM software or other company data bases prior to connecting callers to customer service agents. IVR enhances a company’s ability to service its customers with increased efficiency and more informatively. We have successfully helped our customers become very competitive and more responsive to their priority customers needs. We can speak intelligently with you regarding the potential benefits this technology may have for your business.

Auto Appointment Reminder/Setters
Have your own automatic personal assistant to call your customers to remind them of an appointment, and then have your customers confirm by touch or voice. This software easily integrates into the software you currently use, is customizable, and will save you time and money.

Tuesday, February 14, 2012

Hosted PBX

Hosted Pbx has now become more popular and will continue to become a more viable solution for small and large companies. Improved data performance and handling has allowed for better quality sound and better call handling which is apparent with companies utilizing this technology. More features are available for smaller companies that don't have the budget of bigger firms which allows them to take advantage of these features at a reduced cost. Cost of ownership may outway the viability of a conventional PBX and so hosted may be a better route to take. Other factors that need to be considered is 1. how many employees you have. 2. Multi-office Environment 3. Voicemail 4. Mobility and 5. Email and Fax all play a factor in which solution is best for you. Please call us today for a free Onsite Survey at 416-291-6000 and someone will be glad to help you or follow for more information.

And Look out for more info on this blog on a daily basis